What is your return and exchange policy?
We gladly accept returns for store credit within 14 days of ship date. Apologies, no refunds. Sale and discounted merchandise, as well as all special orders, are final sales. Jewelry, perfume and personal care items are not returnable. To make a return, please email us with your order information. Please include your name and email with your return.
What sizes do you offer?
We offer a wide range of sizes, typically from XS to XXL
How do I care for my clothing?
Each item has specific care instructions listed on the product page. We recommend following these instructions to ensure the longevity of your clothes.
Do you restock sold out items?
Some of our most popular items may be restocked. You can contact your nearest Simple location for more information on availability.
Can I change or cancel order?
Once an order has been placed, it is processed immediately. However, if you need to make changes or cancel your order, please contact us within 1 hour of placing your order. We’ll do our best to accommodate your request.
What should I do if I receive a damaged or incorrect item?
If you receive damaged or incorrect items, please contact our Simple Laguna location immediately. We will work with you to resolve the issue and ensure you receive a replacement.
Do you offer alteration or tailoring?
Yes, we offer tailoring and alteration services on select items purchased on our website or in store.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) PayPal, Apple Pay and other select payment methods.
Can I return sale items?
No, sale items are final sale. Final sale items are non returnable and non refundable.
STILL HAVE A QUESTION WE DIDN’T ANSWER?
We love answering questions, contact us for general inquiries or customer service related topics.